Refund Policy

Refund Policy

Our commitment to transparency on cancellations, refunds, and billing for GrowOnline services.

Last Updated: 23 April  2026

Please Read Carefully

This Refund Policy explains how cancellations, refunds, and billing disputes are handled for all services provided by GrowOnline. It forms part of, and should be read together with, our Terms of Service. By purchasing any of our services, you agree to the terms set out below.

1 Introduction

GrowOnline provides digital services including website builds, marketing and lead-generation campaigns, and business automation systems. Because these services involve significant upfront planning, labour, and third-party costs, the refund terms below apply.

Where a once-off setup fee and a recurring monthly fee both apply, each part is governed separately as set out in the relevant sections below.

2 Once-Off Setup Fees

Setup fees (for example the STARTER, GROW, and AUTOMATE packages) cover strategy, design, build, and implementation work. Our refund approach relates to how far the work has progressed:

  • Before work begins: If you cancel within 48 hours of payment and before any work has started, you are eligible for a full refund of the setup fee.
  • Work in progress: Once work has commenced, setup fees are non-refundable, as resources and third-party costs have already been committed to your project.
  • After delivery: Once your website or system has been delivered and approved, the setup fee is non-refundable.

3 Recurring Monthly Fees

Monthly fees cover ongoing hosting, maintenance, support, and automation management. These are billed in advance and are generally non-refundable, however:

  • You may cancel your monthly plan at any time, and cancellation takes effect at the end of your current billing period.
  • Fees already paid for the current period are not refunded, but you will continue to receive services until the period ends.
  • If you are billed after cancelling by mistake, contact us within 7 days and we will correct the charge.

4 Non-Refundable Items

The following are not eligible for a refund under any circumstances:

  • Third-party advertising spend (for example Meta or Google Ads budgets), which is paid directly to those platforms.
  • Domain registration fees, which are purchased from registrars on your behalf.
  • Third-party software, tool, or subscription costs (such as automation platforms or premium plugins) obtained for your project.
  • Custom design, development, or automation work that has already been completed and delivered.

5 How to Request a Refund

To request a refund or raise a billing concern, follow these steps:

  1. 1 Email us at growonline26@gmail.com with the subject line "Refund Request".
  2. 2 Include your name, invoice number, payment date, and the reason for your request.
  3. 3 We will review your request and respond within 5 business days.
  4. 4 Approved refunds are processed back to your original payment method within 7–10 business days.

6 Exceptions & Goodwill

At our discretion, we may offer a full or partial refund or service credit in genuine cases such as:

  • A duplicate or accidental charge.
  • A service we were unable to deliver as agreed.
  • Significant technical issues on our side that remain unresolved.

Questions About Refunds?

If you have any questions about this Refund Policy or your billing, our team is happy to help.

Contact Us growonline26@gmail.com