The terms that govern your use of GrowOnline and our digital services.
Important: These Terms of Service are provided as a professional template for GrowOnline. Please review and customise them with your specific business details, and confirm they meet your legal requirements with a qualified South African legal professional before relying upon them as your final agreement.
These Terms of Service govern the use of the GrowOnline website and the purchase or use of GrowOnline's services.
By accessing the website, submitting an enquiry, purchasing a service or engaging GrowOnline, you agree to the applicable Terms of Service.
If you do not agree with these terms, please do not use the GrowOnline website or services.
GrowOnline — refers to the AI-powered automation and digital marketing business operating under the name "GrowOnline".
Customer / Client — refers to any person or business that uses the website, submits an enquiry, or purchases or uses GrowOnline's services.
Services — refers to the digital marketing, automation, content creation and related services provided by GrowOnline.
Website — refers to the GrowOnline website and all associated pages and content.
Content — refers to any text, images, videos, graphics, audio or other material created, supplied or used in connection with the Services.
AI Tools — refers to artificial intelligence systems, software and automation technology used to create or assist with content and services.
Third-Party Services — refers to external platforms, software and providers engaged by GrowOnline to deliver the Services, including AI platforms, hosting providers, advertising networks and payment providers.
Deliverables — refers to the specific outputs, content or assets produced for the customer as part of the Services.
Personal Information — has the meaning given to it under applicable data-protection legislation, including the Protection of Personal Information Act (POPIA).
GrowOnline may provide services including, but not limited to:
GrowOnline's services may change, expand or be discontinued from time to time as we develop our technology and service offerings.
GrowOnline may use artificial intelligence, automation software and third-party technology to create or assist with:
AI-generated outputs may occasionally contain errors, inaccuracies or unexpected results, and may require human review, editing or approval.
GrowOnline will make reasonable efforts to provide professional results but cannot guarantee that every AI-generated output will be completely error-free or suitable for every purpose.
Where GrowOnline provides content, advertisements, videos, graphics, copy or other marketing material for client approval:
GrowOnline does not guarantee specific marketing results unless a specific written guarantee has been agreed upon between GrowOnline and the customer.
Marketing performance can be affected by factors outside GrowOnline's control, including:
GrowOnline does not promise guaranteed views, followers, leads, sales, revenue or advertising results.
The customer agrees to provide accurate and timely information required for GrowOnline to provide its services.
Customers are responsible for ensuring that:
Materials supplied by the client remain the client's property unless otherwise agreed in writing.
GrowOnline's pre-existing systems, templates, processes, workflows, strategies, software, branding, proprietary methods and technology remain the property of GrowOnline unless expressly transferred in writing.
Third-party software, AI models, stock assets, music, fonts, images, platforms and other licensed materials remain subject to their respective licences and terms.
Ownership or usage rights for custom deliverables will depend on the specific service agreement, quotation or package purchased. GrowOnline does not automatically transfer all intellectual property rights unless specifically agreed in writing.
GrowOnline may rely on third-party services such as AI platforms, cloud services, hosting providers, advertising platforms, social media platforms, payment providers, analytics tools, automation platforms and communication tools.
Third-party services may have their own terms, policies, limitations, pricing and availability. GrowOnline cannot guarantee the uninterrupted availability of third-party platforms.
This section covers the following payment-related matters:
GrowOnline's service fees are separate from third-party costs such as advertising spend, software subscriptions, platform fees or other external charges. Third-party costs are the responsibility of the customer unless otherwise agreed in writing.
Where GrowOnline manages advertising campaigns, advertising budgets paid to platforms such as Meta, Google or other advertising networks may be separate from GrowOnline's management fees.
GrowOnline does not control advertising-platform charges, algorithm changes, account restrictions or campaign approval decisions.
Either GrowOnline or the customer may terminate services in accordance with the applicable service agreement, quotation or package terms.
The following matters will be addressed on termination:
GrowOnline may suspend services for non-payment or terminate services for breach of these Terms, in accordance with the applicable agreement and applicable law.
Refund eligibility depends on the service purchased, the applicable agreement and applicable law.
Services that have already been performed, customised or delivered may not necessarily qualify for a refund. Nothing in these Terms limits or excludes any refund rights the customer may have under applicable South African consumer-protection law.
Customers may not use GrowOnline's services to:
GrowOnline may refuse or terminate services where a request creates legal, ethical or significant reputational risk.
Users must not:
GrowOnline and its clients should reasonably protect confidential business information received during a business relationship.
This obligation does not apply where disclosure is required by law, or where disclosure is reasonably necessary to provide the services.
The handling of personal information is governed by the GrowOnline Privacy Policy.
Read Our Privacy PolicyGrowOnline will make reasonable efforts to provide reliable services but does not guarantee uninterrupted availability.
Services may occasionally be affected by:
Services are provided subject to the terms of the applicable agreement. To the extent permitted by applicable law, GrowOnline does not guarantee:
To the extent permitted by applicable law, GrowOnline will not be responsible for indirect or consequential losses arising from matters outside its reasonable control.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable South African law.
Subject to applicable law, the customer agrees to indemnify GrowOnline against claims, losses or expenses arising from the customer's unlawful actions, supplied materials, instructions, or breach of these Terms, where such matters are reasonably attributable to the customer.
GrowOnline may update its services and these Terms of Service from time to time. The latest version will always be published on the website.
Last Updated: [INSERT DATE]
These Terms of Service are governed by the applicable laws of the Republic of South Africa, subject to any mandatory consumer protections and other applicable legislation.
Applicable South African consumer-protection legislation may apply to GrowOnline's services.
Nothing in these Terms of Service operates to contract out of rights that customers have under mandatory South African law.
If you have any questions about these Terms of Service, please contact:
Phone / WhatsApp
+27 71 876 3034Business Address
[INSERT BUSINESS ADDRESS]
These Terms of Service are provided as a professional template for GrowOnline. Please review and customise them with your specific business details, and confirm they meet your requirements with a qualified South African legal professional before relying upon them as your final legal agreement.